Frequently Asked Questions
Everything you need to know about your Big Thief experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and still have the original tags attached.
How do I know which size will fit me best?
Every product page features a detailed size guide. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your materials ethically sourced?
Yes, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, durable textiles.